3792448 - calendar map shows wrong or missing visit location

Visits in the calendar show a wrong or missing location on the map.

SAP Cloud for Customer

1. Go to the Calendar work center.
2. Switch to “Other calendars”.
3. Choose the calendar of the affected user.
4. In Filters, select all statuses and set Type to “Visit”.
5. Select the date and use the “Day” view.
6. Observe that some visits show a wrong or missing location on the map.

• The account address used by the visit did not have geocoordinates (Latitude and Longitude) maintained. Without stored coordinates, the calendar map can be imprecise and may fall back to an incorrect location.
• Other visits displayed correctly because their associated account addresses already had geocoordinates populated.

1. Open the account linked to the affected visit and navigate to the address used in the visit.
2. Check whether Latitude and Longitude are populated on the address.
3. If empty, determine the precise geocoordinates using a reliable map service.
4. Enter the Latitude and Longitude on the account address and save.
5. Perform a hard browser refresh (for example, Ctrl + Shift + R) to clear cached map data.
6. Reopen the calendar and verify that the visit’s map pin displays at the correct location.
7. Recommendation: For similar issues, first verify that the associated account address has Latitude and Longitude maintained; if not, populate them before further troubleshooting.

• refer to: Calendar Map Does Not Display Accounts

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