SAP Knowledge Base Article - Public

3792448 - calendar map shows wrong or missing visit location

Symptom

Visits in the calendar show a wrong or missing location on the map.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Calendar work center.
  2. Switch to “Other calendars”.
  3. Choose the calendar of the affected user.
  4. In Filters, select all statuses and set Type to “Visit”.
  5. Select the date and use the “Day” view.
  6. Observe that some visits show a wrong or missing location on the map.

Cause

  • The account address used by the visit did not have geocoordinates (Latitude and Longitude) maintained. Without stored coordinates, the calendar map can be imprecise and may fall back to an incorrect location.
  • Other visits displayed correctly because their associated account addresses already had geocoordinates populated.

Resolution

  1. Open the account linked to the affected visit and navigate to the address used in the visit.
  2. Check whether Latitude and Longitude are populated on the address.
  3. If empty, determine the precise geocoordinates using a reliable map service.
  4. Enter the Latitude and Longitude on the account address and save.
  5. Perform a hard browser refresh (for example, Ctrl + Shift + R) to clear cached map data.
  6. Reopen the calendar and verify that the visit’s map pin displays at the correct location.
  7. Recommendation: For similar issues, first verify that the associated account address has Latitude and Longitude maintained; if not, populate them before further troubleshooting.

See Also

Keywords

calendar map, visit location, wrong pin, missing pin, geocoordinates, latitude, longitude, account address, map placement, activity and visit management, other calendars, visit map, geocoding, address coordinates, map cache , KBA , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions