Symptom
- In Employee Central, the onboardee’s status remains as “Onboarding New Hire” even after all onboarding tasks are completed and Automatic Hire is enabled
- New hire not automatically hired into Employee Central after hire date
- Onboardee not available in Manage Pending Hires
- Hire status in Manage Data > Process remains "NOT_STARTED" instead of "READY_TO_HIRE"
- BPE Monitor shows an unfinished onboarding process instance under process definition "Onboarding2Workflow"
- Workflow task remains incomplete, with no corresponding job associated to the task
- Issue appears isolated to one onboarding process while other onboardees with the same hire date are hired successfully automatically
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Environment
SAP SuccessFactors Onboarding
Product
SAP SuccessFactors Onboarding 2605
Keywords
KI2605, OBX-42751, automatic hire, onboarding, new hire, manage pending hires, MPH, missing, BPE, monitor, onboarding2workflow, unfinished, hire, status, not started, ready to hire, EC, workflow, task, INC31068541 , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Known Error
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