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3792459 - Automatic Hire Failed Due to Stuck Onboarding Workflow Process - Onboarding

Symptom

  • In Employee Central, the onboardee’s status remains as “Onboarding New Hire” even after all onboarding tasks are completed and Automatic Hire is enabled
  • New hire not automatically hired into Employee Central after hire date
  • Onboardee not available in Manage Pending Hires
  • Hire status in Manage Data > Process remains "NOT_STARTED" instead of "READY_TO_HIRE"
  • BPE Monitor shows an unfinished onboarding process instance under process definition "Onboarding2Workflow"
  • Workflow task remains incomplete, with no corresponding job associated to the task
  • Issue appears isolated to one onboarding process while other onboardees with the same hire date are hired successfully automatically


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2605

Keywords

KI2605, OBX-42751,  automatic hire, onboarding, new hire, manage pending hires, MPH, missing, BPE, monitor, onboarding2workflow, unfinished, hire, status, not started, ready to hire, EC, workflow, task,  INC31068541 , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Known Error

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