SAP Knowledge Base Article - Preview

3792477 - login to sports one fails on laptop and mobile; sso blocked by cloud identity session limit sports one, cloud edition

Symptom

  • User cannot log in to the account on laptop, mobile devices, or the sports one apps.
  • When leaving the corporate network or wi-fi, the user is automatically logged out of the mobile apps.
  • After changing the user's email in the identity provider and reinstalling the apps, login still fails.
  • Removing the user from the identity provider removed the email from user settings in sports one, which can no longer be added manually.
  • User has no access to assignments, scouting reports, shortlists, or other personal content.


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Environment

  • SAP Sports One, cloud edition
  • SAP Sports One

Product

SAP Sports One, cloud edition all versions

Keywords

login failed, sso, openid connect, cloud identity, maximum sessions per user, session limit, forced logout, mobile app, laptop, identity provider, email change, access rights missing, sports one, single sign-on, logout outside wifi , KBA , IS-SE-SPS , SAP Sports One , Problem

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