3792478 - Cannot mark case status as read-only via dynamic properties

You would like to set case Status read-only using Dynamic Properties.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

• SAP Service Cloud Version 2

1. Open User Menu.
2. Navigate to System Settings > All Settings.
3. Go to Extensibility > Extensibility Administration.
4. Select Case Service > Case.
5. Open Dynamic Properties.
6. Attempt to set the Status Field 'Mark as read-only'

Setting the Status attribute to read-only via Dynamic Properties is not supported.

The Status field is automatically updated in several processes (for example, when marking a case as irrelevant, during email-to-case conversion, and during draft case conversion), and enforcing read-only would interfere with these updates; therefore, read-only is excluded for Status in Dynamic Properties.

Setting the Status attribute to read-only via Dynamic Properties is not supported.

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