3792527 - Error "The Active Directory Authentication plugin failed to verify the administration credentials for the user "XX"." when updating the service account password after upgrade to SAP BusinessObjects Business Intelligence Platform 2025 Patch7+

After updating the password for the Service Account used to run Server Intelligence Agent, it becomes impossible to update the Service Account's password within Central Management Console (CMC)

Error message displays: "Account Information Not Recognized: The Active Directory Authentication plugin failed to verify the administration credentials for the user "<Domainname\Username>". Please enter the user name as DomainName\UserName or UserName@DNS_DomainName, then try again".

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP BusinessObjects Business Intelligence Platform 2025 Patch7+

Active Directory, Authentication plugin, Service Account password, Central Management Console, Windows AD issues, SAP BusinessObjects, BI upgrade error, regression fix, LDAP issues, bo, boe, bi, 4.x, 2025 , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem