SAP Knowledge Base Article - Public

3792635 - Tax Payment not getting posted

Symptom

When attempting to post Tax Payment ID XY in the Tax Management work center, the system shows a dump 500 SAP Internal Server Error and the posting failed.

(XY Means Tax Payment ID)

Environment

SAP Business ByDesign 

Reproducing the Issue

  1. Go to Tax Management work center.
  2. Go to Tax Payments sub view.
  3. Search for the Tax Payment ID XY.
  4. Click on Post.

Dump Occurs.

Try resuming your work. If you still encounter issues, report a case using Built-In Support.
 
Details

sap.b.controller.event.PostRequest

post

<HTML><HEAD>
<TITLE>500 SAP Internal Server Error</TITLE>
</HEAD><BODY>
<H1>500 SAP Internal Server Error</H1>
<HTML><HEAD><br><TITLE>500 SAP Internal Server Error</TITLE><br></HEAD><BODY><br><H1>500 SAP Internal Server Error</H1><br>

Cause

Sometimes, the issue occurs because Tax Payment XY includes a tax return YY that is already cleared in the system.

Tax Return YY (Example: value INR 3,500) is already cleared (Example: Tax Return is linked to Supplier Credit Memo ABCDE.)

Including Tax Return YY again in Tax Payment XY results in an inconsistent clearing situation, which prevents the tax payment from being posted and triggers the 500 error.

(XY Means Tax Payment ID)
(YY Means Tax Return ID)
(ABCDE means Supplier Credit Memo ID)

Resolution

To resolve the issue, uncheck Tax Return YY in Tax Payment XY, and then select the Post action.

Keywords

Tax Management work center, Tax Payment, Dump, Supplier Credit Memo, Posting error, Clearing inconsistency. , KBA , AP-ACC-TAX , Tax Ledger Account , Problem

Product

SAP Business ByDesign all versions