Symptom
When exporting Archived Audit Logs, the Employee information is displayed as a UUID instead of the corresponding employee or user name.
Environment
SAP Sales and Service Cloud Version 2
Reproducing the Issue
- Log in to the system.
- Go to System Settings.
- Open Audit Logs.
- Select Archived Logs.
- Download the log.
- Open the exported file.
- Observe that the Employee value is displayed as a UUID instead of the employee name.
Cause
This is expected behavior for Archived Audit Logs. The Employee information is stored as a UUID instead of the user display name.
Resolution
- Log in to the system.
- Go to System Settings.
- Open Audit Logs.
- Select Archived Logs.
- Download the log.
- Open the exported file.
- Locate the Employee field and copy the UUID displayed for the required entry.
- Open an API client.
- Create a new GET request.
- Enter the following endpoint: https://<your-tenant-url>/sap/c4c/api/v1/iam-service/users/<UUID>
- Replace <your-tenant-url> with your SAP Sales Cloud Version 2 tenant URL.
- Replace <UUID> with the Employee UUID copied from the archived Audit Log.
- Authenticate the request using a user with the required API authorization.
- Execute the GET request.
- Check the response to identify the user details associated with the Employee UUID.
Keywords
Archived Audit Logs; Archived Logs; Audit Protocol; Employee UUID; User UUID; Employee Mapping; User Mapping; Employee Name; User Identification; IAM Service; IAM API; iam-service users; SAP Sales Cloud Version 2; SAP Service Cloud Version 2; CEC-CRM-AUD; Audit Log Export; Archived Audit Log Export; Employee Field; UUID Mapping; UUID Resolution; User Details API; GET User by UUID; API Client; Postman; System Settings; Audit Logs Employee; Archived Employee Data; Employee Display Name; User Display Name; Audit Log User Lookup , KBA , CEC-CRM-AUD , Audit for SAP Sales/Service Cloud , How To
SAP Knowledge Base Article - Public