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3792697 - Your initial password has expired. Please contact your system administrator: SAP Cloud Identity Services error

Symptom

CIS (SAP Cloud Identity Services) UI error message:

"Your initial password has expired. Please contact your system administrator"

Error in logs:

severity="INFO", location="umtrace", crtAccount="XXXX", authenticatedSubject="anonymous", correlationId="xxxx-E2DD8F6D6427", state="failed", action="login", objectType="user", objectId="xxxxxx@xx.com", cause="userChallenged", message="INITIAL_PASSWORD_EXPIRED", appId="7331ddfsxxxxxxxxxxxxx", category="audit.authentication", credentialType="{UID_PW=challenge,REMEMBERME_COOKIE=challenge,CERT=rejected,TOKN=rejected}", serviceProvider="sp.accounts.sap.com", workflow="saml2.0"


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Environment

SAP Cloud Identity Services

Product

Identity Authentication 1.0

Keywords

Password policy, initial password set , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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