SAP Knowledge Base Article - Preview

3792748 - Restore failure when attempting to copy backup between environments using Data Manager Self-Service

Symptom

  • Restore between environments via Data Manager Self-Service fails;
  • Logs show "Checking if backup file ... exist on source tenant ...  Backup file not found [FAILED]".


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Environment

  • SAP Sales Performance Management
  • Incentive Management on Hyperscalers

Product

SAP Incentive Management all versions

Keywords

data manager self-service, restore failure, backup not found, backup expired, retention 6 hours, restore between environments, source tenant, target tenant, backup copy, commissions, incentive management, backup retention, restore error, backup file missing, self-service restore , KBA , CEC-SAL-COM , Incentive Management , Problem

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