3792760 - Live Activity Screen-Pop creates Blank Activity When User Refreshes Their Browser

Symptom

Launching SAP Cloud for Customer (C4C) / SAP Service Cloud V1 unexpectedly auto-launches the Live Activity (CTI) widget and generates a screenpop, without any inbound call or chat event.
A blank Phone Call activity is created in the system with no associated call data.
Behavior is observed starting with release 2608 and was not present in prior releases for the same integration.
No error is visibly shown to the end user at the time the activity is created.

Environment

SAP Cloud for Customer (C4C) / SAP Service Cloud, Version 1
As of Release 2608
Live Activity component
Any third-party CTI/Live Activity integration using window.postMessage to communicate with the widget

Product

SAP Cloud for Customer core applications all versions

Keywords

live activity, cti, widget, auto-launch, screen pop, screenpop, blank phone call, activity auto creation, application load, initialization, invalid xml payload, domparser, parsexml, service cloud, 2608 upgrade , KBA , LOD-CRM-LA , Live Activity , Problem

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