SAP Knowledge Base Article - Public

3792809 - Certificates not visible in attribute types in talent intelligence hub

Symptom

  • Certificates category exists in Attribute Configuration but is not displayed under Attribute Types in Talent Intelligence Hub.
  • So the certificates cannot be selected in Growth Portfolio.

Environment

  • SAP SuccessFactors Platform
  • Talent Intelligence Hub and Job Profiles

Reproducing the Issue

  1. Open Talent Intelligence Hub and navigate to Attribute Types.
  2. Observe that the Certificates category is not listed under Attribute Types.
  3. In Growth Portfolio, observe there is no option to select Certificates.

Cause

The certificate attribute type is set to Inactive, and the default view/filter hides inactive attribute types.

Resolution

  1. In Talent Intelligence Hub, open Attribute Types and change the filter from Active to All.
  2. Locate the certificate attribute type that shows status Inactive and open it.
  3. Change the status to Active and save.
  4. Optionally, switch the filter back to Active to confirm Certificates now appears.
  5. Verify in Growth Portfolio that Certificates can be selected.

See Also

Keywords

tih, certificates missing, attribute types not showing, certificate inactive, growth portfolio certificates, attribute configuration, activate certificate, hidden by filter, talent intelligence hub, successfactors platform, attribute type status, certificates visibility, filter active vs all , KBA , LOD-SF-TIH , Talent Intelligence Hub and Job Profiles , Problem

Product

SAP SuccessFactors Platform all versions