SAP Knowledge Base Article - Public

3792850 - Error "Metering Service is required" during Maintenance Assistant Sync - SAP S/4HANA Cloud Public Edition

Symptom

  • Error message appears during synchronization: "Metering Service is required for application SAP_MAINTENANCE_ASSISTANT".
  • Issue occurs when using maintenance assistant integrated with s/4hana cloud public edition
  • It can happen in a non-productive or in a productive environment, the requests to the metering service fails regardless of system type

Environment

  • SAP S/4HANA Cloud Public Edition
  • S4MERP/SMERP-Mobile Add-On integration to S4/ERP

Reproducing the Issue

  1. Open the maintenance assistant application connected to an s/4hana cloud public edition
  2. Start a synchronization from the application.
  3. Observe the error: "Metering Service is required for application SAP_MAINTENANCE_ASSISTANT".

Resolution

A fix is planned for delivery with HFC04 (12-13.September).

For more information please refer to:

SAP S/4HANA Cloud Public Edition, 2-System Landscape – Upgrade & Maintenance Schedule

SAP S/4HANA Cloud Public Edition, 3-System Landscape – Upgrade & Maintenance Schedule

The release date might be subject to change.

Keywords

maintenance assistant, metering service is required, SAP_MAINTENANEC_ASSISTANT, non-productive, test system, sync error, metrics reporting service, outbound service, communication arrangement, activation, mobile services, s/4hana cloud, public edition, cloud foundry, metering , KBA , MOB-APP-MAO-ERP , S4MERP/SMERP-Mobile Add-On integration to S4/ERP , Problem

Product

SAP S/4HANA Cloud Public Edition all versions