3792876 - Docusign Enablement in System Preferences returns internal_server_error during User ID validation - SAP Incentive Management

• Attempting to enable DocuSign in Communicator Configuration displays a generic error when adding the DocuSign User ID.
• Error shown: {"status":"INTERNAL_SERVER_ERROR","message":"Exception raised during REST call","errors":null}

• SAP Sales Performance Management
  • Incentive Management

docusign, plan communicator, communicator configuration, internal_server_error, exception raised during rest call, invalid_grant, user_not_found, oauth 2.0, jwt, user id, api error, http 400, integration, setup, enable docusign , KBA , CEC-SAL-COM-PLC , Plan Communicator , Problem