3793135 - Catalog Is Not Active Error Message on Draft Version of Case Type

Symptom

When composing a new draft version of an existing case type, you receive the error message Catalog is not active when modifying either the Catalog or Resolution Catalog fields.

Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Case, Case Type, Draft, Version, Draft Version, Catalog, Resolution Catalog, Error, Error Message, Catalog is not active, Validation Error, Validation, Active, V2, Version 2, SAP Service Cloud Version 2, , KBA , CEC-CRM-SCA , Service Catalog for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Known Error

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