3793235 - Copying a Case is allowed when the main case has a status of closed or completed

• Users can copy a sub-case even when the related main case is in Completed or Closed status.
• A new sub-case is created under a main case that is no longer active, resulting in an inconsistent case structure.
• The main case is not reopened, so an active sub-case belongs to a completed or hard-closed main case.

SAP Service Cloud Version 2

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