3793237 - Agents reassigned to a new Service team still see cases from former team even after being removed from their former teams Organizational unit while retaining the same configured User Roles

• Agents reassigned to a new service team still have visibility into cases assigned to their former service team.
• This results in incorrect data access and undermines the intended access restriction model.
• The issue affects multiple users and compromises the confidentiality of case data across service teams.
• Visibility commonly persists for historical cases that the user previously accessed or worked on.

SAP Service Cloud Version 2

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