Symptom
Smartrecruiters to Onboarding candidate doesn't appear in Onboarding Dashboard after accepting match during the rehire check (restarted Onboarding).
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate the onboarding process for a candidate from Smartrecruiters to Onboarding.
- Complete Peronsal Data Collection.
- Launch the second rehire verification.
- Complete rehire verification and select Rehire with Old Employment (accept match).
- Observe that the onboarding record does not merge with the existing terminated employment.
- Check that the candidate does not appear in Onboarding Dashboard.
Cause
Restart Onboarding is not supported for the Smartrecruiters-to-Onboarding flow.
Resolution
This is an expected behavior for now. The engineering team will track this for further enhancement.
See Also
Keywords
second rehire check, accept match, rehire with old employment, rehire with new employment, onboarding dashboard, smartrecruiters integration, smartrecruiters onboarding restart, workflow stuck, rehire verification, smartrecruiters integration, smartrecruiters onboarding , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Product Enhancement
SAP Knowledge Base Article - Public