SAP Knowledge Base Article - Public

3793350 - Smartrecruiters to Onboarding candidate doesn't appear in Onboarding Dashboard after restarted Onboarding - Onboarding

Symptom

Smartrecruiters to Onboarding candidate doesn't appear in Onboarding Dashboard after accepting match during the rehire check (restarted Onboarding).

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate the onboarding process for a candidate from Smartrecruiters to Onboarding.
  2. Complete Peronsal Data Collection.
  3. Launch the second rehire verification.
  4. Complete rehire verification and select Rehire with Old Employment (accept match).
  5. Observe that the onboarding record does not merge with the existing terminated employment.
  6. Check that the candidate does not appear in Onboarding Dashboard.

Cause

Restart Onboarding is not supported for the Smartrecruiters-to-Onboarding flow.

Resolution

This is an expected behavior for now. The engineering team will track this for further enhancement.

See Also

Keywords

second rehire check, accept match, rehire with old employment, rehire with new employment, onboarding dashboard, smartrecruiters integration, smartrecruiters onboarding restart, workflow stuck, rehire verification, smartrecruiters integration, smartrecruiters onboarding , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Product Enhancement

Product

SAP SuccessFactors Onboarding ; SAP SuccessFactors Onboarding 2605