SAP Knowledge Base Article - Preview

3793364 - AOR Retention exclusion not applied when Application Signed Date is present in cross-reference

Symptom

  • AOR Exclusion logic works when only CMS Contract/PBP is present in the cross-reference table.
  • When an Application Signed Date is included in the cross-reference, the AOR Exclusion logic does not behave as expected. 


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Environment

  • SAP Sales Performance Management
  • Agent Performance Management

Product

SAP Agent Performance Management 2026

Keywords

Policy, AOR, Cross Reference, APM, Agent Performance Management, CEC-SAL-APE, ExtReference, INS-38647, INS-40141. , KBA , CEC-SAL-APE , Agent Performance Management , Known Error

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