3793511 - Default Gross Rule Is Not Applied in Follow-Up Service Order

SAP Business ByDesign

1. Go to Service Desk work center.
2. Select New Activity Task under Common Task view.
3. Enter all mandatory details and save the task.
4. Choose Follow-Up and select Service Order.
5. In the newly created Service Order, verify that Price In is set to Gross under General tab and Main Information sub tab.
6. Navigate to Pricing and Invoicing tab and Invoicing sub tab.
7. Change the Distribution Channel from Direct Sales to Indirect Sales.
8. Return to General tab and Main Information sub tab.
9. Observe that the Price In value changes from Gross to Net.

When the Service Order is created as a follow-up from an Activity Task, the Price In value is initially determined based on the Configure Price Strategy business configuration and is set to Gross. If the Distribution Channel is later changed to Indirect Sales, the system checks the preceding document to determine whether the Pricing value should be inherited.

In this scenario, the preceding document is the Activity Task. Since Activity Tasks do not support the Price In (Gross/Net) setting, no Pricing value is available for inheritance. Therefore, the system automatically changes the Price In value to Net.

This behavior is working as designed and is part of the standard functionality of SAP Business ByDesign.

Service Order; Follow-up; Activity Task; Gross; Net; Price in; Distribution Channel; Configure Price Strategy , KBA , AP-SVO , Service Order Processing , Problem