SAP Knowledge Base Article - Preview

3793671 - Support Button Opens Help Panel Instead of Email After Configuring Email Channel (Leanix)

Symptom

  • After configuring the Support Channel as “Email support” in Administration, clicking the Support button opens the in-app help panel with search instead of launching an email compose window.
  • The help panel shows recommended links and a knowledge search, with no option to create an email.
  • No error message is displayed.


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Environment

LeanIX administration general

Keywords

leanix support button, built-in support, email channel, support email, help panel, knowledge search, report new issue, support configuration, email not opening, mailto, administration support channel, headset icon, in-app support, support panel, no email option , KBA , LIX-ADM-GENERAL , LeanIX administration general , How To

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