SAP Knowledge Base Article - Preview

3793687 - I-9 email notifications sent multiple times after onboarding process restarted - Onboarding

Symptom

Multiple I-9 email notifications are sent for the one same email template within a second after restarting onboarding process.

  • The new hire receives multiple emails from the template with "(ONB) Onboarding Restarted For NH Trigger".
  • The hiring manager receives multiple emails from the template with "(ONB) Onboarding Restarted HM Trigger".
  • The responsible group receives multiple emails from the template with "(ONB) Onboarding Restarted Responsible Group Trigger".


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

onboarding, email notifications, duplicate emails, multiple emails, restart onboarding, email template, onboarding restarted, i-9, compliance, hiring manager emails, responsible group emails, notifications sent multiple times, email triggers, active templates, onboarding email duplicates , KBA , LOD-SF-OBX-EML , Notifications , Problem

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