SAP Knowledge Base Article - Public

3793688 - Search Results in Custom Report is blank for one or few specific users after Search is triggered

Symptom

  • Only one or few specific user(s) cannot see any results in a custom analytical report while others can with the same criteria.
  • No error message is displayed.

Environment

  • SAP S/4HANA Cloud Public Edition
  • FPM Analytical GUIBB

Reproducing the Issue

  1. Log in with the affected user.
  2. Launch the custom report.
  3. Run the 'Search' using the search filters as working users.
  4. Observe that results briefly generate, filter values flicker, bookmark settings change, and the results area turns blank.

Cause

User personalization/customization caused UI elements to become hidden, leading to an empty results area for the affected user.

Resolution

1. In the report screen, right-click anywhere in the UI.

2. Select “Invisible Elements.”

3. Click “Restore” to bring back hidden UI elements.

4. Repeat steps [1–3] multiple times if needed, until all necessary elements are restored and results display correctly.

See Also

  • SAP KBA: 2198046 - How to resolve user-specific issues in Web Dynpro ABAP 

Keywords

custom analytical query, custom report, blank results, user-specific, personalization, invisible elements, restore ui, fpm, analytical guibb, webdynpro, filter flicker, bookmark changed, dynamic filter, presentation hierarchy, no error message , KBA , BW-RUI-FPM , FPM Analytical GUIBB , Problem

Product

SAP S/4HANA Cloud Public Edition all versions

Attachments

restore.png
restore.png
settings option.png