3793764 - Team Overview review action redirects or shows error : “ERR_TOO_MANY_REDIRECTS” in legacy experience - SAP SuccessFactors Performance & Goals

• When a manager selects the Review action for a direct report from Team Overview, the page redirects to the home page or to a page suggesting deleting browsing history.
• Occurs in Chrome and Edge browsers.
• Happens across multiple environments (for example, preview/test/production).
• Observed with a specific performance management template, while other templates work as expected.
• Error message: “ERR_TOO_MANY_REDIRECTS”.
• Initially detected in a production environment.

• Product: SAP SuccessFactors Performance & Goals
• Forms and Templates

1. Proxy as a manager who has a performance management form for a direct report.
2. Navigate to Performance > Team Overview (legacy experience).
3. Click Review for the direct report.
4. Observe that the page enters a redirect loop and the browser shows ERR_TOO_MANY_REDIRECTS.

• The route step ID in the route map contains spaces (blanks). This causes a redirect loop in the legacy Team Overview only.
• example step ID: Manager Step

1. Option A: Enable the latest Team Overview experience (the issue does not occur there).
2. Option B: Use the Modify Form Route Map tool to remove spaces from Route Step IDs (for example, change “Manager Step” to “ManagerStep” or “Manager_Step”).
3. Re-test the Review action from Team Overview to confirm the redirect loop is resolved.

refer to: 2076055 - Team Overview Page keeps loading - Performance Management and 3025023 - An SAP SuccessFactors Issue Cannot be Reproduced.

team overview, review button, legacy team overview, redirect loop, err_too_many_redirects, browser redirects, delete your browsing history, performance management, route map, route step id, step id spaces, pm form, manager review, chrome, edge , KBA , LOD-SF-PM-FRM , Forms & Templates , Problem