3793780 - WfRequestStep failing with "[COE0019]Failed to retrieve result with given criteria"

Symptom

When attempting to create an Integration Center job or running an OData API with WfRequestStep as starting entity and selecting fields "positionNav (to Position)" and "dynamicRoleNav (to Dynamic Role)", it is failing with the error below:

"[COE0019]Failed to retrieve result with given criteria."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite
- OData API

Reproducing the Issue

In Integration Center:

Create a new Scheduled CSV File Output Integration.
Select WfRequestStep as starting entity.
Select fields "positionNav (to Position)" and "dynamicRoleNav (to Dynamic Role)".
Create the integration.
Error happens in Integration Center UI.

In OData API:

Run the query:
odata/v2/WfRequestStep?$select=dynamicRoleNav/dynamicRoleAssignmentId,positionNav/code,wfRequestStepId&$expand=dynamicRoleNav,positionNav&$format=json&$filter=lastModifiedDateTime ge datetimeoffset'1970-01-01T00:00:00Z' or dynamicRoleNav/lastModifiedDateTime ge datetimeoffset'1970-01-01T00:00:00Z' or positionNav/lastModifiedDateTime ge datetimeoffset'1970-01-01T00:00:00Z'
Error happens.

Cause

This is a Known Issue.

Resolution

The fix for this issue is planned to be deployed on 2H 2026 release.

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Workaround

The error only happens when both positionNav and dynamicRoleNav are included in the filters of the same query. When removing one of the navigations the issue does not happen.

Integration Center by default adds Time-Based Filters, so this error may happen in your integration even when not setting up any filters. You can remove the default filters by following these steps:

Edit your integration and go to "Filter and Sort" tab.
Locate the "Time-Based Filters" section and:
1. Set the "Modified Since Query Mode" to "None".
2. Clear the date time value by clicking on the pencil icon and selecting "Clear".