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3793799 - Usage of Cloud ALM for Managed Service Providers: provisioning, entitlements, and instance handling guidance

Symptom

  • Clarification is needed on how provisioning works for MSP in Cloud ALM. 
  • Information is requested on the number of Cloud ALM entitlements provided to MSPs. 
  • Guidance is needed on how MSPs should handle the Cloud ALM instance. 
  • Guidance is needed on how MSPs should handle the Cloud ALM instance for end customers.

Terminology note: Managed Service Providers (MSP) are also known as Partner Managed Cloud (PMC) or Business Process Outsourcing (BPO).


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Environment

SAP Cloud ALM 

Keywords

licensing, subscription, Managed Service Providers, MSP, Partner Managed Cloud, PMC, Business Process Outsourcing, BPO, Cloud ALM, CALM , KBA , SV-CLM-INF-ONB , Onboarding/Provisioning and Decommissioning , Bug Filed

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