SAP Knowledge Base Article - Preview

3793840 - SOAP Messages Not Reaching C4C Web Service Message Monitoring

Symptom

You trigger the replication of a business object from SAP S/4HANA or SAP ERP to SAP Cloud for Customer (C4C).

The outbound message is processed successfully in SRT_MONI.

The corresponding message is also visible in the SAP Cloud Integration (CPI) Message Processing Monitor with the status "Completed".

However, the SOAP message never reaches SAP Cloud for Customer (C4C).


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Environment

  • SAP Cloud for Customer V1
  • ERP
  • S/4HANA

Product

SAP Cloud for Customer add-ins 2025 ; SAP Cloud for Customer core applications 2505 ; SAP Cloud for Customer core applications 2508 ; SAP Cloud for Customer integration with SAP ERP all versions ; SAP Cloud for Customer integration with SAP S/4HANA all versions ; SAP S/4HANA Cloud Public Edition all versions

Keywords

SAP Cloud Platform Integration, HANA Cloud Integration, HCI, Cloud Foundry, Routing Condition, Processing, Default Route, Post-Exit, PostExit , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

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