Symptom
Error shows when accessing Completed 360 Forms:
OData Service _MTRFormService/Form360ReviewContentDetail(formDataId=xxxxL,formContentId=xxxL) Failed, Error Status: error, errorThrown: Error Message: [COE0019]Fail to fetch introduction section for form: xxxx with section index: 1
Environment
SAP SuccessFactors 360 Reviews
Reproducing the Issue
1. Proxy in as participant and try to access the 360 form from Completed folder.
2. Notice the above mentioned error showing up. The issue only happens when accessing Completed 360 Forms.
Cause
This is a Known Issue.
Resolution
The fix for this issue is planned to be deployed with the patch 2605p21 .
| Environment | Date |
|---|---|
| Preview | 8 September 2026 |
| Production | 10 September 2026 |
For patch timelines, please review SAP SuccessFactors Patches Knowledge Base.
See Also
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
COE0019, fail to fetch introduction section, 360 reviews, access 360 form, manager role, subject user, performance and goals, completed 360 forms, completed folder, introduction section, section index, errorThrown, PTCH-50791 , KBA , LOD-SF-MTR-REP , Reporting & Analytics, Data Imports & Exports , Problem
SAP Knowledge Base Article - Public