3794185 - Resolving Merge Pending Connections in the Self-Onboarding Process

The connection status for a Business Partner is displayed as "Merge Pending" in the Manage Messages application during the self-onboarding process.

SAP Traceability Hub (SAP TH)

• The contact email address selected by the customer while sending the onboarding invitation has not yet been added as a user or administrator in the Business Partner organization.
• To complete the self-onboarding process, the invited contact must be registered as a user within the Business Partner organization and assigned the appropriate role.

An administrator of the Business Partner organization must approve the user request by following these steps:

1. Log in to https://ich4ls.cloud.sap/
2. Navigate to Manage Users.
3. In the left navigation pane, select User Requests.
4. Under the Open tab, locate the user associated with the onboarding invitation.
5. Assign the required role(s) to the user.
6. Click Approve to grant access.

Once the user request is approved, the "Merge Pending" status will be resolved, and the self-onboarding process can proceed successfully.

Merge Pending, Self-Onboarding, SAP Traceability Hub, Business Partner, Manage Messages, Manage Users, User Requests, User Approval, Role Assignment, Onboarding Invitation, Connection Status , KBA , IS-LS-ICH-OBT , ICH Onboarding , Problem