3794236 - Email reminders for custom emails continue to send after task is completed - Onboarding

Reminder for custom email still sends after task has been completed.

SAP SuccessFactors Onboarding

1. For custom emails set the reminder. (example: 1 day before due date)
2. Initial email is triggered
3. Complete task several days before due date
4. Reminder email still triggers

Expected behavior.

Reminders cannot be cancelled for custom email triggers on task completion.

Currently the custom trigger cannot identify when the the task is completed so the reminder is still sent.

Enhancement requests can be submitted following KBA 2090228 to address this in a future release.

KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Product

custom email, email reminder, reminder, onboarding , KBA , LOD-SF-OBX-EML , Notifications , Problem