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3794345 - Fiori Launchpad Logon does not work when using SAP Web Dispatcher

Symptom

Following an upgrade to SAP S/4HANA 2025 (or S/4HANA 2020+), users encounter one or more of the following issues when attempting to access the Fiori Launchpad via the SAP Web Dispatcher:

  • Blank Screen: The Fiori Launchpad fails to load, displaying only a blank screen or a static SAP Home logo without rendering any tiles or spaces.
  • Console Errors: Browser Developer Tools (F12) report getGroups failed, along with payload properties showing SPACES_ENABLEMENT: undefined and MYHOME_ENABLEMENT: undefined.
  • Authentication Loop / Blinking Logon: Users are presented with the Fiori logon page, but entering valid credentials immediately refreshes or "blinks" back to the logon prompt without logging in.
  • ICF / OData Blocked: HAR traces show 403 Forbidden on /sap/bc/ui2/start_up or 503 Service Unavailable on Enterprise Search /sap/es/ina/GetServerInfo.
  • Direct Access Works: Accessing the backend Application Server directly (https://<PAS_HOST>:<PORT>/sap/bc/ui2/flp) works successfully WITHOUT Web Dispatcher, isolating the issue to the entry point/reverse proxy.
  • End to End Issue: A user gets:
    • Fiori Launchpad Blank Page
    • Logon Loop, or 
    • Console Error 'getGroups Failed' After S/4HANA Upgrade
    • Web Dispatcher SSL & URL Routing Failure (403)


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Environment

  • S/4HANA 2021
  • S/4HANA 2025

Product

SAP S/4HANA 2021 ; SAP S/4HANA 2025

Keywords

"Fiori Launchpad", "getGroups failed", "SPACES_ENABLEMENT: undefined", "MYHOME_ENABLEMENT: undefined", "Logon Loop", "Blinking Logon", "Web Dispatcher", "BC-CST-WDP", "S/4HANA 2025", "SSL_ENCRYPT", "wdisp/ssl_ignore_host_mismatch", "3293310", "/sap/bc/ui2/start_up", "403 Forbidden", "/sap/es/ina/GetServerInfo", "503 Service Unavailable", "SRCURL","Fiori Launchpad Blank","Fiori Launchpad Home Logo only","Fiori Launchpad Logon Screen does not work","Fiori Logon does not accept valid user credential","Fiori Logon Username Password does not work" , KBA , BC-CST-WDP , Web Dispatcher , BC-EIM-ESH , NetWeaver Enterprise Search , CA-FLP-ABA , SAP Fiori Launchpad ABAP Services , Problem

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