Symptom
- Publications stop working.
- Error displayed on canceled publication events: "Scheduling is no longer supported for Classic stories. Please use the latest story version for scheduling."
- The affected stories are built with the new story experience (not classic).
Environment
- Product: SAP Analytics Cloud
- SAC Story Scheduling and Publication
Reproducing the Issue
- Open Calendar and switch to the publication administration view.
- Locate an affected publication event that shows status Canceled.
- Open the event details and observe the message: "Scheduling is no longer supported for Classic stories. Please use the latest story version for scheduling."
- Create a new schedule for the same story using the new story experience and run it; the publication completes successfully.
Cause
Resolution
- Use the latest story version (new story experience) for scheduling.
- Do not reuse affected canceled publication events; create a new schedule for the same story.
- Run the new schedule and verify the publication is delivered successfully.
- If the error persists on newly created schedules using the new story experience, create a case under LOD-ANA-SCH.
See Also
- KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- SAP Analytics Cloud Connection Guide
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support
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Keywords
publication, scheduling, classic stories, new story experience, latest story version, calendar, publication canceled, error message, sac, analytics cloud, story scheduling, email delivery, publication failure, schedule recreation, new schedule , KBA , LOD-ANA-SCH , SAC Story Scheduling and Publication , Problem
Product
SAP Analytics Cloud all versions
SAP Knowledge Base Article - Public