SAP Knowledge Base Article - Public

3794390 - Error "cannot read properties of undefined (reading 'getText')" when changing export settings in query preview in story reports

Symptom

  • Error message appears: "Cannot read properties of undefined (reading 'getText')".
  • The error occurs in the Query Preview panel when completing Export Settings after making a change (for example, setting a sort order).

Environment

  • SAP SuccessFactors Platform
  • Embedded usage of SAP Analytics Cloud

Reproducing the Issue

  1. Create a new Story report and build a query using any available data source with several columns (for example, user-related fields).
  2. Add a calculated column (any simple formula is sufficient).
  3. Open Preview Query to preview the results.
  4. Open Export Settings from the preview.
  5. In Export Settings, make a change such as setting a sort order on any visible column.
  6. Click OK to complete the settings. The error "Cannot read properties of undefined (reading 'getText')" occurs.

Cause

Cause: The issue is caused by a defect in the product.

Resolution

The solution of this issue is currently under investigation. Please follow this KBA for updates.

Keywords

story report, query preview, export settings, calculated column, hidden column, show in grid, getText, cannot read properties of undefined, sort, people analytics, sac embedded, query designer, preview error, export error, sorting error , KBA , LOD-ANA-QD , SAC Query Designer , LOD-ANA-OEM , Embedded usage of SAP Analytics Cloud , Problem

Product

SAP Analytics Cloud 1.0 ; SAP SuccessFactors platform 1902