Symptom
- An error occurs: "Sorry, the system is currently unavailable" when logging onto the SAC tenant.
- This behavior can occur for all users or for some of them.
Environment
SAP Analytics Cloud 2026.15.XX
Reproducing the Issue
- Attempt to log in to SAC - affected users can successfully authenticate via SSO.
- The SAML authentication process completes successfully, and SAC loads its frontend resources without any visible authentication or network errors.
- However, immediately after logging in, the error message above is displayed: "Sorry, the system is currently unavailable" and SAC cannot be accessed.
Cause
This issue is currently under investigation by development.
Resolution
The fix was applied on August 22nd.
Workaround:
- Go to the Activities Log and check which objects with the type "Team" have the status "Failed". For the affected teams, please remove the automatic SAML mapping/assignment.
- Go to activities logs- filter for Object Type "Team" and Status "Failed";
- Check the field "object name", this should be team names;
- Go to the Team Management application and select the team- take note of the SAML mapping for this team and remove it, users should be able to login again, for different users could be different teams.
- Please note that this will only remove the automatic SAML mapping. The users will continue to have access to the teams through their existing team assignments.
See Also
- KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- SAP Analytics Cloud Connection Guide
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support
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Keywords
QRC3, SAML, login failure, activity log failed, system not currently available, SAC authentication, post patching issue, unavailable, system , KBA , LOD-ANA-LS , Licensing and Full User Equivalent , Problem
Product
SAP Analytics Cloud all versions
SAP Knowledge Base Article - Public