SAP Knowledge Base Article - Public

3794415 - SAC unavailable after the QRC3 upgrade for some users "Sorry, the system is not currently available"

Symptom

  • An error occurs: "Sorry, the system is currently unavailable" when logging onto the SAC tenant.
  • This behavior can occur for all users or for some of them.

Environment

SAP Analytics Cloud 2026.15.XX 

Reproducing the Issue

  1. Attempt to log in to SAC - affected users can successfully authenticate via SSO.
  2. The SAML authentication process completes successfully, and SAC loads its frontend resources without any visible authentication or network errors.
  3. However, immediately after logging in, the error message above is displayed: "Sorry, the system is currently unavailable" and SAC cannot be accessed.

Cause

This issue is currently under investigation by development.



Resolution

The fix was applied on August 22nd.

Workaround:

  • Go to the Activities Log and check which objects with the type "Team" have the status "Failed". For the affected teams, please remove the automatic SAML mapping/assignment.
    1. Go to activities logs- filter for Object Type "Team" and Status "Failed";
    2. Check the field "object name", this should be team names;
    3. Go to the Team Management application and select the team-  take note of the SAML mapping for this team and remove it, users should be able to login again, for different users could be different teams.
  • Please note that this will only remove the automatic SAML mapping. The users will continue to have access to the teams through their existing team assignments. 

See Also

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Keywords

QRC3, SAML, login failure, activity log failed, system not currently available, SAC authentication, post patching issue, unavailable, system , KBA , LOD-ANA-LS , Licensing and Full User Equivalent , Problem

Product

SAP Analytics Cloud all versions