3794420 - Profitability segment missing in the Accounts Payable document generated via IDoc in the intercompany process for customer returns - SAP S/4HANA Cloud Public Edition

In the IDoc-based intercompany customer returns process, profitability segment data is not synchronized to the Accounts Payable (AP) credit memo document.

SAP S/4HANA Cloud Public Edition

1. Run the intercompany customer returns process and create the intercompany internal credit memo via IDoc.
2. Check the accounting document generated from the IDoc: the profitability segment is missing from the AP credit memo document.

In the intercompany customer returns process, the required document sequence was not followed: the Internal Credit Memo (IG) was created before the Customer Credit Memo (G2), resulting in an IDoc without correct account assignment for the accounts payable posting.

Regarding intercompany process for customer returns (2F4), the Customer Credit Memo (G2) must be created before the Internal Credit Memo (IG). Then IDOC sent from the Internal Credit Memo will have correct account assignments for the accounts payable posting.

Refer to the prerequisites section in Chapter 4.7.2 (Create Internal Credit Memo) of the Intercompany Process for Customer Returns (2F4) test script: "Customer Credit Memo must be created previously".

Intercompany Process for Customer Returns (2F4)

intercompany customer returns, 2f4, idoc, profitability segment, copa, account assignment, reversal, internal credit memo, customer credit memo, reconciliation account, ap posting, public cloud, ap document. , KBA , FI-AP-AP-M-2CL , Ext. Interfaces/BAPIs/ALE (Public Cloud) , SD-BIL-IV-IB-2CL , Intercompany Billing (Public Cloud) , Problem