SAP Knowledge Base Article - Preview

3794504 - Product id and description not populated in reference objects when entering functional location and equipment in crm service order

Symptom

In a crm service order, after entering functional location and equipment in the reference objects section, the product id and product description are not populated.


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Environment

  • SAP S/4HANA

Product

SAP S/4HANA all versions

Keywords

service order, reference objects, product not determined, product id missing, product description missing, equipment reference object, functional location not derived, mutual exclusivity, derivation logic, product determination, equipment installation, serial number, s/4hana service, s4crm , KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , Problem

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