3794522 - Email signature template not displayed in Settings

The default email signature is not being displayed apart from when logged in using English language.

SAP Service Cloud Version 2

1. Navigate to user Settings > Email.
2. Attempt to select or add the default email signature.
3. Observe that the signature is not displayed or used.

A HTML template document is required for each language. The system only lists signature templates whose document language matches the logged-in user’s language.

1. Open the relevant email signature template in template administration.
2. For each required user language, add a separate HTML document in that language to the template.
3. Save and activate/publish the template.
4. Log in with a user whose language matches one of the newly added languages (or switch the user’s language), go to Settings > Email, and verify the signature appears in the list and can be selected.

email signature not displayed, signature template not visible, language-specific template, user language mismatch, email settings, default signature not used, html document per language, service cloud v2, communication channels email, signature list empty, localization, multilingual templates, template language mapping, agent desktop email, signature visibility , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem