SAP Knowledge Base Article - Preview

3794524 - In Customer Self-Service, address not auto-populating during service call creation in Chat Service-Assistance

Symptom

  • Address details are not auto-populated in "I Need a Technician" in the customer self-service portal Service-Assistance
  • The equipment record contains complete address information, but it is not fetched and displayed.
  • No error message is shown.


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Environment

  • Product: SAP Field Service and Asset Management
  • FSM Customer Self-Service (Now)

Product

SAP Field Service and Asset Management all versions

Keywords

customer self-service, choose location, address not auto-populating, service call creation, equipment address, moment set, request a technician, allow to show equipment address field, fsm, sap field service, self-service portal, address mapping, auto fill, location empty, equipment record address , KBA , CEC-SRV-FSM-NOW , FSM Customer Self-Service (Now) , Problem

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