Symptom
- "Sales Quotes" tab is not available in the Contract TI screen.
- Unable to create a follow-up Sales Quote from the Contract.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Contracts work center.
- Open contract XYZ (Where XYZ is a contract name).
- In Contract TI screen "Sales Quote" tab is not visible though tab is set as visible via adaptation mode.
Cause
The document is a Service Contract; follow-up Sales Quotes are not supported for Service Contracts, so the Quotations tab is not rendered in the runtime UI even if marked visible in adaptation (working as designed).
Resolution
- Verify the contract type. If the document is a Service Contract, note that creating a follow-up Sales Quote is not supported and the Quotations tab will not appear in the runtime UI.
- If a follow-up Sales Quote is required, use a Sales Contract (follow-up Sales Quotes are supported for Sales Contracts).
- If this capability is needed for Service Contracts, submit a feature request via the Customer Influence portal.
Keywords
Quotations tab missing, follow-up quote, service contract, sales contract, c4c, Quote, Sales Quote, , KBA , LOD-LE-COP , Contract Processing , LOD-LE-CQP , Customer Quote Processing , LOD-LE-COP-SRV , Service Contract , LOD-LE-COP-SLS , Sales Contract , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
SAP Knowledge Base Article - Public