SAP Knowledge Base Article - Preview

3794646 - Customer Return via api_customer_return_srv fails with 'entity advret is not available'

Symptom

After creating a return order via api_customer_return_srv, the document is not created and failed under error Error message: "Entity ADVRET is not available".


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Environment

  • Sales and Distribution (SD)
  • SAP ERP Central Component
  • SAP ERP
  • SAP enhancement package for SAP ERP
  • SAP enhancement package for SAP ERP, version for SAP HANA
  • SAP S/4HANA
  • SAP S/4HANA Cloud Private Edition

Product

SAP ERP Central Component all versions ; SAP ERP all versions ; SAP S/4HANA Cloud Private Edition all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

Keywords

API_CUSTOMER_RETURN_SRV, customer return, returns order, warranty return, entity ADVRET is not available, ReturnReason, SDDocumentReason, ARM, advanced returns management, OData, A_CustomerReturn, transfer failure, SFA integration , KBA , SD-SLS-API , APIs for Sales Document in S/4 Sales & Distribution , LO-ARM-SD , Sales , Problem

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