SAP Knowledge Base Article - Public

3794804 - Workflow not triggered upon hiring candidate from Onboarding 2.0 via MPH - SAP SuccessFactors Employee Central Hire

Symptom

  • In manage pending hires (manage pending recruits), no workflow is initiated for a new hire created from onboarding 2.0.
  • On save of personal information, an error appears; in some cases: “There was an error in saving user information”.
  • After submitting, the system redirects to the user’s profile, but no workflow is processed.
  • The profile is created automatically with many mandatory job information fields blank.
  • Intermittent behavior; other hires processed in the same period proceed normally with workflow.
  • Backend error observed: ECT_service_layer_HRIS_USERBEAN_SYNC_ERROR.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Open manage pending hires and select an onboarding 2.0 candidate.
  2. Enter or update personal/job information (for example, adjust the start date) and save/submit.
  3. An error may appear on save; the hire may be saved as draft and later reopened.
  4. After submit, the system redirects to the user profile; no workflow starts and mandatory job information fields can be blank.

Cause

  • The save of an MPH hire for an onboarding 2.0 candidate fails with ECT_service_layer_HRIS_USERBEAN_SYNC_ERROR, preventing workflow initiation.
  • "hireActionBean.setHireVO()" is not called on the save path when the save request lands on a different application server node than the page load (broken sticky routing).
  • Due to a node-local cache miss, a new hireActionBean is created without a HireVO; the ONB2 skip guard then fails and attempts to recreate an existing user. Cache eviction and reconstruction without HireVO lead to the failure and no workflow.

Resolution

Product Engineering is investigating a solution.

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Workaround

  • When “There was an error in saving user information” appears on save in manage pending hires, do not save the hire as a draft.
  • Navigate back to the manage pending hires list, reopen the hire from scratch, and submit again.
  • This repopulates the cache with the HireVO and allows the workflow to start.

See Also

Keywords

KI2H2026, ECT-276390, INC29880304, manage pending hires, manage pending recruits, mph, onboarding 2.0, onb2, workflow not triggered, no workflow, profile auto-created, missing mandatory fields, saving user information error, ECT_service_layer_HRIS_USERBEAN_SYNC_ERROR, cache, sticky routing, hirevo, save failed
, KBA , LOD-SF-EC-INT-UI , MPH UI & Column Config Tool , Known Error

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions