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SAP Knowledge Base Article - PreviewSymptom
- When attempting to log in with another account on Android Mobile App, an error message 'Sorry, we were not able to find an account or a user with those credentials' appears and the login fails.
Fig. 1: Error message after Sign In - A successful login is only possible if:
- the affected company is deleted, or
- the application is reinstalled.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Field Service and Asset Management
Product
SAP Field Service and Asset Management 1.0
Keywords
Cross-cluster login, Custom Cluster, cluster-specific URL, login error, delete company, reinstallation, internal menu, hold logo, mobile app authentication , KBA , CEC-SRV-FSM-ADR , FSM Mobile - Android , How To
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