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3795046 - SAP Cloud Integration: Intermittent "Total timeout 1500 ms elapsed" when subscribing to Salesforce events using the Salesforce adapter

Symptom

  • Intermittent failures when subscribing to events from Salesforce using the Salesforce adapter in SAP Cloud Integration.
  • Error message observed: Error subscribing to /event/xxxx: Total timeout 1500 ms elapsed.
  • Occurs during event subscription attempts from the adapter to the Salesforce application.


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Environment

  • SAP Cloud Integration
  • SAP Integration Suite
  • SAP Business Technology Platform

Product

Cloud Integration all versions ; SAP Integration Suite all versions

Keywords

Cloud Integration, SAP Cloud Platform Integration, Cloud Platform Integration, SAP CPI, CPI, SCPI, HANA Cloud Integration, HCI, SAP HCI, subscription failure, connection timeout, transient error, adapter upgrade, timeout threshold, redeploy integration, endpoint responsiveness, latency spike, network delay threshold, adapter configuration, version update, event subscription error, integration flow update, discover catalog, partner adapter, Salesforce adapter, intermittent , KBA , LOD-HCI-PI-CON-TPRO , Partner Adapters ( Adapter Basic / Advanced packs) , Problem

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