SAP Knowledge Base Article - Public

3795278 - How to change IT contact person

Symptom

  • A user requests an update to the “Contact Person IT” role for their tenant via a service request.
  • Requesting a new IT contact person

Environment

SAP S/4HANA Cloud Public Edition

SAP for Me

Reproducing the Issue

Submit a service request asking to change the “Contact Person IT” role and expect it to be processed by operations/solution support.

Cause

As of 2508 HFC 09 version, ownership of “Contact Person IT” change requests moved from operations-managed service requests to the customer’s account team (Account Executive, Customer Success Manager, or Customer Engagement Executive).

Resolution

  1. Contact your designated account team (Account Executive, Customer Success Manager, or Customer Engagement Executive) to request the “Contact Person IT” change.
  2. Refer to the documented process details: Road Map Viewer - SAP for Me document.
  3. Do not open an operations service request for this purpose, as such requests are no longer processed via this channel effective 2508 HFC 09.

See Also

Refer to: Road Map Viewer - SAP for Me document.

Keywords

contact person it, contact change, it contact role, account executive, customer success manager, customer engagement executive, process change, 2508 hfc 09, service request, sap for me, s/4hana cloud public edition, contact update, role change, ownership change, request routing , KBA , XX-S4C-OPR-SRV , S/4HANA Cloud service requests , XX-SER-FORME , SAP for Me , How To

Product

SAP S/4HANA Cloud Public Edition all versions