SAP Knowledge Base Article - Public

3795334 - How to trigger workflow approval and notification upon termination of a user using business rule

Symptom

  • A business rule with Rule Scenario: Trigger Workflows and Base Object: Job Information Model to trigger workflow approval or notification for Termination use case does not work.
  • Event though in the rule trace logs, it shows the workflow is triggered however actually there is no workflow approval or notification triggered. 

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Create a business rule to trigger workflow upon termination of any user
  2. Assign the rule as onSave under the jobInfo element
  3. Terminate an employee > Save
  4. No workflow approval or notification is triggered

Cause

  • It's a configuration issue.
  • A business rule using Rule Scenario “Trigger Workflows” with Base Object “Job Information Model” does not initiate workflow approval/notification for termination, despite appearing in the rule trace.

Resolution

Create a business rule with the same Rule Scenario: Trigger Workflows but using the Base Object: Employment Details Model and assign the rule as onSave under the employmentInfo element in BCUI. 

See Also

KBA 2589924 - Configuring a Business Rule for Termination Workflow - Employee Central

Keywords

termination date change, workflow, email notification, job information model, employment details model, onSave, employmentInfo, BCUI, business rule, trigger workflows, correction mode, termination correction, workflow not sent, employee central, notification not received, Rule Scenario. , KBA , LOD-SF-EC-TER , Termination Details , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , How To

Product

SAP SuccessFactors Employee Central 2605