SAP Knowledge Base Article - Preview

3795430 - C4C: Ipad app keeps loading and does not redirect to S/4HANA and Stripe portal to enter the credit card data

Symptom

  • When editing a customer and adding a credit card from the iPad app, the flow should redirect to S/4HANA and then to stripe, but the app remains on a loading state and no redirect occurs.
  • The hosted payment page for credit card entry does not appear.
  • In some cases, related statuses may show as “Registration Ongoing” or “Registration Failed” in the payment card area.


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Environment

  • SAP cloud for customer mobile app (iPad)
  • iOS Safari (in-app webview/safari view controller)
  • S/4HANA (card registration via redirect)
  • Stripe (hosted card entry)
  • SAP digital payments add-on

Keywords

c4c ipad, add credit card, stripe redirect, loading screen, no redirect, safari settings, prevent cross-site tracking, block all cookies, sso safari, url mashup, digital payments add-on, registration ongoing, registration failed, hosted payment page, ios webview , KBA , FIN-FSCM-DP-DP , SAP digital payments add-on , FIN-FSCM-DP-DP-2CL , SAP digital payments add-on (Public Cloud) , Problem

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