SAP Knowledge Base Article - Preview

3795482 - Cannot Add Additional Case Priority Values in Case Configuration

Symptom

  • Users cannot add additional case priority values in the case configuration.
  • In Case settings > Priorities, only editing of existing priority description and color is available; there is no “+” or add button to create new priorities.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2 

Keywords

case priority, add case priority, custom priorities, no add button, priorities view, case settings, service cloud, sales cloud, priority color, edit priority description, limitation, not supported, missing feature, case management , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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