SAP Knowledge Base Article - Preview

3795661 - Outlook Sync Categories Not Added to Shared Mailbox Emails

Symptom

Emails synchronized from a shared mailbox to SAP Sales and Service Cloud V2 do not display synchronization categories in Outlook.

  • Categories such as Sync Status: Successful or SAP Email are not visible on synchronized shared mailbox emails.
  • The same categories appear correctly for emails synchronized from a user's personal mailbox.
  • The email is successfully synchronized and created in SAP Sales and Service Cloud.


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Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

SAP Sales Cloud Version 2, SAP Service Cloud Version 2, Groupware Integration, Server-Side Integration, SSI, Outlook synchronization, Outlook categories, sync categories, category write-back, category writeback, shared mailbox, shared mailbox email, synchronization status, SAP Email category.
, KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Problem

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