Symptom
Inquiry on whether an external candidate can use the "Refer a Candidate" option on the external career page or recruiting system to refer someone.
Environment
SAP SuccessFactors Recruiting Management
Cause
- By design, the Employee Referral feature is restricted to internal employee users. External candidates do not have access to the internal career site (Careers tab) where referral functionality resides and therefore cannot submit referrals.
Resolution
- Note expected behavior: Only internal employees can create referrals via the internal career site (Careers tab).
- External candidates cannot initiate referrals themselves from the external career site or recruiting system.
- External candidates may still apply using referral links that are shared with them by employees.
- No configuration changes are required, as this is standard system behavior.
See Also
Keywords
external candidate, refer a candidate, employee referral, internal career site, careers tab, external career site, referral creation, cannot create referral, by design behavior, recruiting management, successfactors recruiting, referral link, candidate referrals, internal-only referrals, rcm , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem
Product
SAP SuccessFactors Recruiting all versions
SAP Knowledge Base Article - Public