3796070 - IsPrimary Field in Emergency Contacts, Email Addresses, and Phone Records in Latest People Profile

Unable to change Is Primary field in Phone Information in Latest People Profile.

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• SAP SuccessFactors Employee Central all versions
• SAP SuccessFactors HCM Suite

1. Go to Employee Profile
2. On Contact Information card
3. Edit
4. See that the existing Is Primary field set to Yes is not editable
   
   
   

As of 2H2025 release, when managing emergency contacts, emails, and phone numbers in the latest People Profile, if you set a record as primary, the <IsPrimary> field in the record will become read-only and cannot be modified directly.

To replace the existing primary record, you can set a non-primary record's <IsPrimary> field to Yes. The system will automatically change the existing primary record's primary value to "No", and inform you of the change. The new primary record's <IsPrimary> field will then become read-only.

1. Click on Add
2. Select the new record to Is Primary = Yes
   
   
   
   
3. The previous existing record will be automatically changed to 'No'.
   
   

Enhancements to IsPrimary Field in Emergency Contacts, Email Addresses, and Phone Records | SAP Help Portal

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SAP SuccessFactors Employee Central 2511 ; SAP SuccessFactors HCM Suite all versions