SAP Knowledge Base Article - Preview

3796224 - Custom Backoffice Role Displays Administration Perspective Instead of Customer Support Perspective- SAP commerce cloud

Symptom

  • Backoffice customization requirement for a new custom BackofficeRole (for example some customsupportagentrole) similar to customersupportagentrole.
  • After logging into Backoffice with the assigned employee, the user only sees the Administration perspective instead of the Customer Support perspective. The user is unable to switch to Customer Support and perform customer/order management activities similar to users assigned to customersupportagentrole.


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Environment

  • Product: SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

backoffice, customersupportagentrole, admin cockpit, administration perspective, perspective switcher, explorer tree, widgets, permissions, usergroup, backofficerole, access rights, cockpit configuration,  Backoffice Customization, sap commerce cloud

 
, KBA , CEC-SCC-CDM-BO-FRW , Framework , How To

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